Last updated: March 2025 If you have any questions, comments or suggestions, please contact us by email at dataprotection@nsgltd.com. NSG understands how important your privacy is to you and are fully committed to protecting it. Please do not submit personal or private data to NSG before you have read, understood and agreed to this privacy policy. We created this policy to help you understand: How NSG uses your personal data How NSG uses cookies and similar technologies How NSG discloses your personal data How to access or modify your personal data How NSG protects your personal data How NSG handles the personal data of children NSG’s third party providers and their services How this policy is updated International users How to contact NSG This policy describes how NSG handles your personal and private data and affirms its commitment to protecting your privacy. The policy does not address all possible data processing scenarios. Information about product- or service-specific data collection is issued by NSG in supplementary policies. It is recommended that you read both this policy and any supplements to fully understand NSG’s privacy policies for a specific product or service. 1. How NSG uses your personal data Personal data is information that can be used on its own or in combination with other information to identify an individual. Such data is collected when you use NSG products or services and can include your name, telephone number and the location and date when products or services were accessed. NSG collects and uses your personal data solely for the purposes indicated in this policy. The following are examples of personal data we may collect and how we use it: 1.1. Personal data collected by NSG We may collect some personal data, including your name, phone number, email address and location. Below are some examples of the types of personal data we may collect. (a) Data you submit directly: Via the online contact form we may collect your name, email address, IP address, etc. (b) Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. See below for more information. (c) Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site. See below for more information. 1.2. How NSG uses your personal data We may use your personal data to: (a) Contact you; send you information about products and services that may be of interest; invite you to participate in NSG promotions and market surveys; or send you marketing information with your explicit consent. If you don’t want to receive such information, you can opt-out at any time. (b) Offer you a personalised user experience and personalised content. (c) Analyse the efficiency of our business operations and measure our market share. (d) Improve customer communications and ensure that provide a secure, quality service to customers. (e) Improve our loss prevention and anti-fraud programmes. 1.3. Collection and use of non-identifiable data Non-identifiable data refers to data that cannot be used to identify an individual. For example, NSG may collect aggregated statistics, such as the number of visitors to its website. NSG collects this data to understand how people use its website, products and services. This allows NSG to improve its services to better satisfy customer needs. NSG may, at its own discretion, collect, use, process, transfer or disclose non-identifiable data for other purposes. We endeavour to keep your personal data and non-identifiable data separate and use each independently. If personal data is combined with non-identifiable data, it will be treated as personal data. 2. How NSG uses cookies and similar technologies 2.1. Cookies To ensure that our websites function properly, we sometimes store small data files known as cookies on computers or mobile devices. A cookie is a simple text file that is stored on your computer or mobile device by a web server. Only the server that creates the cookie can retrieve or read the cookie’s contents. Each cookie is unique to your web browser or mobile application. Cookies usually contain an identifier, the site name and some numbers and characters. Cookies allow websites to store data, such as your user preferences. Most websites or internet service providers enable cookies in order to improve their user experience. Cookies allow websites to remember users, either for a single visit (using a session cookie) or for repeated visits (using a persistent cookie). Cookies allow websites to store settings, such as language, font size and other viewing preferences for your computers or mobile devices. This means that user preferences do not need to be re-configured on each visit. If a website doesn’t use cookies, it will treat its users as new visitors each time they open a page. NSG use Google Analytics to collect data. We need this data to understand how you use our website so we can improve its design and functionality. With your consent, Google Analytics will process and collect your personal data (cookies and IP address) to give us valuable information. Google Analytics will transfer your data to the United States and store it for 12 months. To learn more about Google’s data transfer policies, click here You can manage or delete cookies according to your preferences. For more information, see AboutCookies.org. You can clear all cookies stored on your computer and most web browsers can be configured to block cookies. However, if you do so, you may have to manually change your user settings every time you visit our websites. For more information on how to change your browser settings, please visit the following links: Microsoft Edge Google Chrome Mozilla Firefox Safari Opera 2.2. Web beacons and pixel tags In addition to cookies, we also use other similar technologies such as web beacons and pixel tags on our websites. For example, when you receive an email from NSG, it may contain a click-through URL which links to content on NSG’s website. If you click the link, the click-through is tracked by NSG to help us learn about your product and service preferences and improve our customer service. A web beacon is typically a transparent image that is embedded on a website or in an email. The inclusion of pixel tags in emails allows us to know if our emails have been opened. If you do not want your activities to be tracked in such a way, you may unsubscribe from NSG mailing lists at any time. 2.3. Do Not Track Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 3. How NSG discloses your personal data NSG does not sell your personal data to third parties. However, NSG may disclose your personal data under the following circumstances: 3.1. Disclosures with explicit consent After obtaining your explicit approval, NSG may share your personal data with other parties. 3.2. Disclosures to NIS Group companies Your personal data may be shared with NSG’s sister companies. As a matter of policy, we will only disclose data that is necessary. 3.3. Disclosures on legal or reasonable grounds NSG may disclose your personal data if required by the law, legal proceedings, litigation or public and governmental authorities. 4. How to access or modify your personal data Under NSG’s terms and conditions, you can manage your personal data, at any time. You should ensure that all personal data submitted is accurate. NSG will make reasonable efforts to keep your personal data accurate, complete and up-to-date. You have a right to access your personal data, subject to some legal exceptions. If you would like to exercise your right to access data, please inform us by email at dataprotection@nsgltd.com. For security reasons, you may be required to put your request in writing. You also have the right to delete or amend any personal information about you that we hold. NSG will delete or amend such information upon your request. To make such a request, you can contact us by email at dataprotection@nsgltd.com. We may decline to process requests if we have a reasonable basis to believe that they are made in bad faith, are impractical or if access is not otherwise required by local law. 5. How NSG protects your personal data NSG takes personal data security seriously. We follow industry-standard practices to safeguard your personal data against unauthorised access, disclosure, use, modification, damage or loss. We take all reasonably practicable steps to protect your personal data. For example, we use encryption to ensure data confidentiality; we use trusted protection mechanisms to protect data from malicious attacks; we deploy access control mechanisms to ensure only authorised personnel can access personal data; and we raise awareness among employees about the importance of protecting personal data through security and privacy protection training sessions. We take all reasonably practicable steps to only collect relevant personal data. We only retain your personal data for the period necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. While we take the utmost care to protect your personal data, please note that no security measures are completely infallible. 6. How NSG handles the personal data of children NSG will never knowingly collect the personal data of children. If it was discovered that data had been collected, it would be deleted as soon as possible. 7. Third-party providers and their services To ensure a smooth browsing experience, you may be served content or web links from third parties external to NSG (“third parties”). NSG acts as the data controller for all personal data processed within our systems. In order to provide our services effectively, we engage certain third-party service providers who act as data processors on our behalf. These processors may include cloud storage providers, email marketing platforms, analytics services. Specifically, our website and associated data are hosted by Heckford Advertising. As a result, Heckford Advertising acts as a data processor for NSG. We encourage you to review their privacy policy to understand how they handle personal data: Link. Data Processors are to act solely on our instructions: They will only process personal data as directed by NSG and for the specific purposes outlined in our contracts. Data Processors maintain confidentiality and security: They are obligated to implement appropriate technical and organisational measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. Data Processors will not access or use our data without explicit permission from NSG: They are prohibited from using personal data for their own purposes or sharing it with other parties without our express written consent. Data Processors assist with data subject rights: They will assist NSG in fulfilling our obligations to respond to data subject requests, such as access, rectification, erasure, and portability. Data Processors notify NSG of data breaches: They are required to promptly notify NSG in the event of any data breach or security incident. Data Processors are subject to regular audits and assessments: NSG conducts due diligence before engaging with any data processor, and has the right to audit their compliance with data protection laws. 9. How this policy is updated NSG reserves its right to update or amend this policy from time to time. Where changes are made to our privacy policy, we will post the updated privacy policy on this page. We may also issue you with a separate notice (e.g. an electronic notification) to inform you of any changes to our privacy policy. 10. How to contact NSG If you have any questions, comments or suggestions, please contact us by email at dataprotection@nsgltd.com.